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    CUSTOMER SERVICE

Thank you for visiting WM.PARK official site, we hope provide you a pleasant shopping experience. For any inquires, please contact: wm.park.tw@gmail.com/ or click the message(top right corner of the page).

We have provided the following information to help give you the best possible shopping experience. 

 

1. Payment : 

    Credit Card / Wire transfer / ATM Online (Taiwan) / ATM Offline (Taiwan)

 

2. Order & Shipping : 

    Please allow 1-2 business days for us to get everything ready and process the order.

    

    Shipping :

    Taiwan : t-cat takkyubin / EMS ; Delivery time : 2-3 working days

    South Korea / China / Hong Kong / Macau / Singapore / Malaysia: SF Express ; Delivery time : 3-5 working days

     Japan / North America / Europe / United Kingdom and other countries : EMS  ; Delivery time : 4-10 working days

     

     Price : 

     Taiwan: NTD 100 (free shipping for purchases over NTD1500)

     Hong Kong / Macau: NTD 370/430

     China: NTD 430

     South Korea / Singapore / Malaysia: NTD 600

      Japan / Southeast Asia : NTD 810

     North America / Europe / United Kingdom and other countries : NTD 1350

 

3. Return Policy:

    Taiwan: According to Consumer Protection Act, the customer can have a  7day trial period.

    Outside Taiwan: We do not accept any returns unless the product has a defect or is damaged. 

    Please contact: wm.park.tw@gmail.com/ or click the message(top right corner of the page), we will get back to you  as soon 

    as possible.

   

     Refund:

     Payment by credit card: The refund will occur after 5 working days when the return process is completed. (Posting date

     may vary according to the issuing bank)

     Payment by ATM: The refund will occur after 7 working days by bank wire when the return process is completed. 

     

     Exchange:

     We don’t accept change of mind returns/ refunds, include but not limited to size and color.

     If the product receiving has a defect, please contact us for   processing the defect appraisal for exchange.

     We can offer an exchange without transport fee once in order to maintain our service quality.